Hear What Our Customers Have to Say
"customer service has been outstanding"
I have been a customer of Village Automotive since 1999 and currently have my 4th Jeep. I wanted to let someone
know that even though many changes had occurred with the franchise, the customer service has been outstanding, particularly
Kyle Mitchell. He has always given me VIP service. Especially that last 2 visits I have had this year, one for routine service & a
mirror replacement. The second visit for a replacement key. Also, Marty, in the parts department has extremely helpful.
Catherine L, Royal Oak
"exceeded my expectations"
We had our Dodge Caravan in for some body work and I couldn't be happier. The work appears to be high quality and you exceeded my expectations. We will highly recommend you to our friends and neighbors in Bloomfield Hills.
"I wanted you to know how pleased we are"
I wanted you to know how pleased we are with both the car, and the experience we had with the purchase. I LOVE MY PT CRUISER!You were polite, thorough, honest, and knowledgeable. I appreciated that you did not pressure, but did know your product, and helped us to make the decision. I will send you new business when I am able, and you will certainly have ours as well! Thank you again. I will wave to you whenever I drive by... (please share this with your boss)
"went the extra mile"
Joann, I am very pleased to let you know that once again Dennis went the extra mile for us. In over 10 years I have never met anyone that is so customer focused! With no disrespect in these difficult economic times any conscientious consumer will try to get the most bang for their buck as you know I looked around. As mentioned prior I have been loyal to Village Chrysler Jeep and your staff undoubtedly values their customers as well! Note that Dennis was in consistent contact with me communicating routinely and instilling confidence all the time that he could get me the Jeep I wanted and within my budget. Not only did Dennis perform to and meet my expectattions, he continues to exceed them! Being active in Royal Oak and the Shrine community I come in contact with a lot of people. Needless to say I will get the word out on how genuinely customer focused the staff of Village Chrysler Jeep truly are! I would be remissed if I failed to mention Bob & Doug in service as well. Being a businees professional I take tremendous pride in customer service. I must mention I am one pleased customer and assure you Dennis will be handling my wifes Jeep pursuits in a few months! Please applaud and commend Dennis as he adds tremendous value to your dealership! Respectfully Submitted, Dave Macker
Dave, Royal Oak
"making my dream come true!"
Thank you for making my dream come true! I love my new 300. I think you must be the nicest, most honest sales person I ever met. It was a very nice change. Thanks for the Birthday wishes also. Have a super month!
Connie,Royal Oak, MI
Thank you for always providing great service. I was pleasantly surprised by the clean car too.
"enjoyed your website"
I just wanted to say how much I enjoyed your website. I have been getting it for awhile this time I stop to read it. Very good. Thank you
"we really appreciate the good service"
My wife and I had service done in your dealership and want you to know that we appreciate the really good experience. The service person Jeff was very helpful. Once our lease is done in two and a half years we will visit your dealership if we are interested in a new vehicle. Thanks!
"a great experience"
.. I am disappointed that Chrysler decided to close your dealership. I had a great experience getting my last minivan last year from Joan and Randy......I will definitely come to your dealership for non-warranty work. thank you, and I wish you all the best
"THANK YOU SO MUCH!"
I just wanted to let you know that I truly appreciate all of your updates and all the work you have done for me in the past. THANK YOU SO MUCH!
"impressed with the professionalism"
Thank you for your continuing interest. I used your dealership for the first time this past Friday (oil change) and was impressed with the professionalism of your staff. It was also nice to have the car washed. I didn't expect that.
"treated me like a queen"
Dear Ric:This is the message I posted today to my Bulletin Board at work. I want to sincerely thank you for all the kindness you and your dealership have shown me. ... I absolutely love my new van..........Thanks again for your fantastic service and I hope we will continue to do business for many years...
.....please consider the dealer that I recently got my 2003 Pontiac Montana from. They're wonderful there and treated me like a queen. I had no means of transportation, so on Monday, they picked me up at my home in Lincoln Park, drove me to my credit union to fill out paperwork and waited 20 minutes or so and then drove me back to Royal Oak to pick up my new vehicle. I will also get free oil changes every 5,000 miles. They have a 99-point inspection for all vehicles. I was very impressed with them and would highly recommend them.